Management system of standardized process flows for INPS administrative procedures
The INPS, through the implementation of rules and laws that regulate the world of social security, manages more than 500 social security and welfare products.
Operating throughout the national territory, and having to comply with quality, transparency and efficiency criteria, it is constantly looking for solutions necessary to guarantee a high degree of quality and uniformity in institutional work processes.
The need for constant improvement of the processes, their quality and uniformity has made clear the needs for redesigning the process flows of the operating activities and their standardization in order to:
- simplify and rationalize the work of employees;
- reduce operating costs;
- standardize access to IT procedures;
- reduce the time required to manage administrative procedures.
In support of the reorganization of INPS production processes, CODIN, in partnership with Leonardo and HP, designed and implemented the IT system for the management of Standardized Process Flows (FSP) sized for a basin of about 30,000 users.
The FSP computer system allows you to automate the workflows of the process of processing files at the INPS offices. At the same time, the system becomes a standardization tool for the same process thanks to the "guided flows", ie the a priori definition of data flows and operations that the operator is required to follow for the correct processing of the dossiers in charge.
The main features supported by the solution implemented by CODIN include the following:
- management of the life cycle of practices according to standardized flows;
- monitoring the progress of work in progress;
- availability of programmable "macros" for the automatic execution of repetitive actions by operators for applications on heterogeneous platforms (e.g. AS / 400, applications accessible via Personal Communications 3270 terminal emulator);
- virtual desktop customizable;
- compliance with accessibility requirements.
The system created consists of the following components:
- FSP Agent: installed on the workstations, it allows the operator to simplify and control the intranet and legacy applications by the operator in accordance with the description of the standardized process flows;
- FSP Server: application, created in Microsoft .Net technology, which provides a central server to which agents located on remote stations refer to obtain information and update the status of work in progress;
- Database: Microsoft SQL Server.
The FSP server is able to interact with the Identity Management systems and with the archiving and logging systems of the INPS in a completely transparent way for the user.
As part of the project, CODIN took care of the following services:
- analysis, design and development of the IT infrastructure in all its components (agent, server, DB, their interactions);
- management of the IT platform through releases in test environments, testing and production of the system, on technological infrastructures compliant with INPS standards;
- system evolutionary and corrective maintenance;
- monitoring of specialist support for administrative users and product teams for the definition of new flows;
- user support and training for the use of the platform.
The benefits achieved thanks to the creation of the flow management system are:
- integration in a single perspective of the articulation of the Institute in the territory: internal organizational structures, procedural practices, regulatory production, the design of IT applications and the monitoring of work processes;facilitate administrative staff in the design of flows thanks to the aid of an IT tool that does not require specialist IT skills;
- simplification and rationalization of employee work by eliminating waste and diseconomies;
- standardization of best operating practices;
- simplification of access to the multiple applications present on the INPS intranet and on the INFOINPS centralized system, making operators' operations leaner and faster;
- simplification in enabling automation of previously non-automated procedures based on legacy systems.